ニュース

Returns & Exchanges

IMPORTANT: NO REFUNDS.

EXCHANGES : All items must be returned in their original packaging and in new condition. No exceptions will be made on items worn, trained in, washed, covered in hair, or with an odd smell. Original shipping & return charges will not be refunded. We will cover only reshipping fees from our warehouse to you on exchanges within the Continental USA. Any return/reshipping fee for International orders is the clients sole responsibility.

DISCLAIMER: All Exchanges, and Store Credit are ultimately pending approval upon receipt and inspection of the returned gear. No exceptions will be made.International orders, due to distance and custom/import delays generally are in transit for 10 to 15 days from the date of shipping.

CUSTOMS & DUTY For International Buyers - Please understand that delays due to foreign custom clearance etc. are a possibility, and the buyer is ultimately responsible for all duty and custom charges when applicable. We have noticed at times that the USPS/UPS tracking number does not update once the package is in a foreign country. Customers in the past were able to retrieve their packages from their local post office using the tracking number provided, although the mail service online site had no additional information

IMPORTANT: For both national and international shipments, the buyer is ultimately responsible with providing a "safe" delivery address. We will not be responsible for items marked as delivered by USPS or UPS, but claimed by the customer to never have been received or stolen by neighbors, dogs or aliens. It is your responsibility as a buyer to track the package and make sure someone is there to receive it, or provide a safe environment where the postman can drop it off.